Shipping policy

Shipping Policy

The Sud Shack LLC

We want your handmade goat milk goodies to arrive safely and on time. Here's everything you need to know about how we ship.

Orders are hand-packed with care and typically ship within 1–3 business days.
Business days are Monday through Friday, excluding federal holidays.
During high-volume periods (holidays, sales, new launches), processing may take slightly longer. We'll always keep you in the loop.

We ship through a mix of trusted carriers, including USPS and UPS, for the most reliable delivery.
Every order ships with full tracking. You'll receive a tracking number via email as soon as your order is on its way.
Estimated delivery times vary by location but typically range from 3–7 business days for standard shipping within the U.S.
Delivery times are estimates and not guaranteed — once your package is with the carrier, delivery timelines are in their hands.

We keep it simple:

Straightforward pricing, no hidden fees.

We currently ship within the United States only.
We do not offer international shipping at this time.
Please note that some carriers may have limitations delivering to P.O. Boxes. If you run into trouble, reach out and we'll help you find a solution.

If your tracking shows "Delivered" but you haven't received your package:

Check around your property, with neighbors, and with anyone in your household.
Wait 48 hours — carriers sometimes scan packages as delivered before the final drop-off.
If still missing after 48 hours, contact the carrier directly to open an investigation or file a claim.

Important Policy Points

Missing packages must be reported within 7 days of the delivery confirmation date.
The Sud Shack LLC is not responsible for packages once the carrier confirms delivery.
We do not automatically reship or refund orders marked as delivered.
We reserve the right to decline claims that show a pattern of repeated lost-package reports.
While we cannot automatically issue a refund for a delivered item, we will happily provide the documentation you need to file a formal "Missing Mail" or postal search with the Postal Inspection Service.

For questions or help, contact us at brenda3488@thesudshackllc.com or 757-304-6078.

If your order arrives damaged, contact us within 7 days of delivery at brenda3488@thesudshackllc.com or 757-304-6078.
Please include photos of the damaged item(s) and packaging so we can resolve it quickly.
We'll work with you to make it right — whether that's a replacement or a refund.

Got a question about your shipment? We're here to help.

Last updated: April 21, 2026 | The Sud Shack LLC | Chesapeake, Virginia